About Us
Contact Us
Customer Login
Join a Meeting
RemoteScan Home
remote scan
RemoteScan® is easy to install software which turns any scanner into a network scanner. Finally, networking a scanner is simple and affordable.

Products Products
RemoteScan for Medical
RemoteScan for Freight
RemoteScan for Financial
RemoteScan for Insurance
RemoteScan for Hotels
RemoteScan for Government
Request Evaluation Request Evaluation
RemoteScan® CheckCapture RemoteScan® CheckCapture
Check Scanning For Banks
Pricing / Purchase Pricing / Purchase
RemoteScan Enterprise
RemoteScan Enterprise User Edition
RemoteScan for LANs
Volume Discounts
Additional Product Information
Need More Information? Contact us Need More Information? Contact us
Datasheet Datasheet
RemoteScan White Paper
eMail link to white paper
Licensing Diagrams Licensing Diagrams
Terminal Server / Citrix® / VMware®
Network Scanner
Features Features
Feature List
Manage Scanners
Our Customers Our Customers
Compatible Scanners Compatible Scanners
Software Requirements
Windows® 8 tested
Server 2008® tested
Windows® Embedded tested
Support Support
Customer Login
Installation & Manuals
Installation & Support Videos
Contact Us
Support Forum
Register Your Software
License Transfer
Troubleshooting Guide
Support Guide
About Us About Us
License Agreement
Privacy Policy
Trademark Information
Forward a link of this web site to co-worker Forward a link of this web site to co-worker

Since 2003, RemoteScan
has been the accepted standard in
hassle-free scanner connectivity.
RemoteScan Supports:

  • Scanners with EMR & EHR software.
  • Scanners with Freight and Transportation software.
  • Scanners with Financial and Accounting software.
  • Works with any document management system.
  • Works with all modern document scanners, and supports:
  •     Page Feeders.
  •     Card Scanners.
  •     Duplex Scanning.
  •     Slides/Transparencies.
  •     High capacity scanners.
  • Server 2008 with any TWAIN scanner.
  • All versions of RDP protocol.
  • All versions of ICA protocol.
  • Citrix® Scanning.
  • VMware®
  • Customizable Interfaces.
  • Automatic Installation.
  • Available in 6 Languages.
  • Automated Templates for scanning consistency.
  • Compressed Image Transfer.
  • Convert any scanner into a full-featured Network Scanner.
  • Customers in 120 Countries.

For Windows® operating system.

For Windows® operating system.

*TWAIN Compatible

RemoteScan® for Terminal Services and Citrix
Basic Troubleshooting Guide

If you are having an issue with the RemoteScan software, here are some simple things to check that will help expedite the support process when contacting RemoteScan technical support.

  1. Ensure that the scanner is plugged into the local workstation and make sure the most recent scanner driver is installed*. The scanner driver only needs to be installed onto the local workstation machine, not on the Terminal or Citrix server. Once you have the driver installed, try doing a local scan to see if you have it installed correctly. If you need a small imaging/scanning application, use this one: www.remote-scan.com/downloads/image.exe Make sure that the Remote Scan server software is installed on this machine. (see note about testing scanner below)

    *it is important to get the most recent drivers for your scanner

  2. Once you have performed a successful local scan, log into your Terminal Services/Citrix account. If you haven't installed the RemoteScan client, run the installer while logged in to the remote desktop. If you need to install RemoteScan client for multiple users it will be easier if you are logged in as the server administrator. Once the client is installed you can perform a test scan to see if RemoteScan is working. While logged in to the remote connection, open your scanning application, MS Word or the image utility provided in the step above. Make sure that when choosing a scanner device you select RemoteScan (TM) as the scanner. Now try a test scan.

  3. If your scan was successful then you are all done. If you are having issues, please take note of the following:

    Did you have the option of selecting RemoteScan (TM) as the scanning device and if so, did you select RemoteScan(TM) as your scanner?

    Did you receive an error message? If so, what one?

    Please explain in detail what did happen when contacting support.

  4. Feel free to email support@remote-scan.com if you are still having trouble with RemoteScan software.

Note about testing a scanner:
In order to test your scanner's TWAIN or WIA driver we recommend that you try to scan on your local workstation using MS Word or the imaging program provided in the first step.

How to send us your RemoteScan Log Files

RemoteScan™ creates detailed, temporary log files which are used for troubleshooting specific hardware and network configurations (problems which might not be caused by RemoteScan). To locate the RemoteScan Log files:

If you are using RemoteScan Client:

  1. Open the RemoteScan Control Dialog Box from within your software application ("Insert Image" or "Acquire").
  2. Click on the "Options..." button while holding down the "F2" key to enable the "Show Log Files" button.
  3. Click on the "Show Log Files" button.

If you are using RemoteScan Server:

  1. If it is not already running, start RemoteScan from the RemoteScan Program Group (Windows Start->Programs->RemoteScan)
  2. Right Click on RemoteScan Tray Icon
  3. Click on the "About" button.
  4. Click on the "Show Log Files" button.

These log files can be emailed to us ( ) or they can be opened and read with any text editor and their contents pasted into the notes field from the "Contact Us" form .

Contact RemoteScan
Purchase RemoteScan