
Founded in 2004, RemoteScan Corporation is now the recognized world leader in networking software for scanners and imaging devices. RemoteScan's customers include the largest medical and financial software solution providers, and include Allscripts, Cerner Corporation, NextGen Healthcare, Concentra Inc., Thomson Inc., Purkinje Inc., McKesson Corporation, the Federal Government and tens of thousands of companies located in over 120 countries. RemoteScan software is used by companies which have enterprise level networks, including hospitals, medical offices, banks, accounting firms, insurance agencies, government offices, universities and document management software providers. The company is located in Missoula, Montana. Visit the RemoteScan home page at www.remote-scan.com for more company and product information.
Details on how to apply are at end of this posting.
NO WALK INS! NO PHONE CALLS!
Software Installation Tech / Tech Team Member
The job requirements (listed in detail further down), include the ability to trouble shoot technical issues, work with programmers and other staff members, and be courteous and professional in your communication, both over the phone and through eMail.
BENEFITS
MINIMUM JOB REQUIREMENTS
ADDITIONAL SOUGHT AFTER SKILLS FOR THIS POSITION
RESPONSOBILITES AND JOB DESCRIPTION
1. Answer technical support lines in downtown Missoula office.
2. Provide first level customer phone technical support.
3. Provide first level customer email and job ticket support.
4. Provide first level customer forum post support.
5. Provide customer support with set up and installation of RemoteScan software.
6. Add to and improve our product FAQs, forum posts, and support documentation.
7. Identify customers who need support renewal and refer to sales support staff.
8. Route technical issues according to level of complexity.
9. Work well with senior level technical support, including responding in a
timely and professional way to all instructions, both written and verbal..
10. Help sales and marketing staff with pre sales technical explanations of
product to help sell our products.
11. Evaluate license transfer requests and grant or deny license transfer requests
based on established criteria.
Skills to demonstrate and acquire within the probation period (90 days from
start date):
1. Learn all versions of Windows Terminal Services well enough to help support
our customers who use RemoteScan with Terminal Services.
2. Learn all versions of Citrix well enough to help support our customers who
use RemoteScan with Citrix.
3. Demonstrate ability to support installation of scanner drivers onto remote
customers PCs and workstations.
4. Demonstrate full understanding of functionality of RemoteScan products..
5. Demonstrate full understanding of RemoteScan Web site tools, including tools
used by customers and tools used by RemoteScan staff.
6. Demonstrate professional ability to support RemoteScan products, including
support of installation, pre-sales technical support, and license transfer issues.
7. Demonstrate ability to work well with other RemoteScan staff, including technical,
sales and marketing staff.
On going responsibilities (requirements for continued employment):
Continually fulfill job requirements as described in your job description.
Continually keep up to date with any additions and changes to our product
line.
Continually keep up to date with changes to Windows, Terminal Services,
Citrix and any other platforms where our software is installed, to a level required
to support and install our software.
Continually help in the overall functioning of our offices and work environment.
Continually help in maintaining or increasing our company revenue.
Continually help to maintain the good name of our company, both locally
and over the Internet.
Continually keep good documentation for internal company use.
Continually improve our product FAQs, forum posts, and installation
instructions as posted on our web site and forums.
Must keep all company information regarding trade secrets, revenue, customers
and company operations confidential (information that is on public web site
is non-confidential, all other RemoteScan information is highly confidential
and is not to be shared with anyone).
Must keep all company logins and passwords confidential.
Must never remove company physical property from company offices.
Must never take or remove (either by electronically copying, emailing,
posting, printing, etc.) any company intellectual property (source code, database
data, internal correspondence or memos, etc.) from company offices or company
computers or company servers or company databases.
Must maintain an over-all good citizen standing. Because that our company
prides itself with being part of the Missoula community, and because our world-wide
customer base includes many security conscious customers, including government,
financial, medical and military customers who have reasonable security concerns
regarding anyone who might have access to computer code that is installed on
their computers and networks, we require that each of our employees have and
maintain a clean police and legal record, such as would be required of a public
school teacher or a legal professional.
NDA (non-disclosure agreement): As is required by virtually all technology companies, you will be expected to sign a standard non-disclosure agreement before beginning employment. This will be an agreement that you will not share any of our trade secrets with anyone during your employment and for a standard time period (three years) past the end of your employment, and that you do not work in any capacity for any of our competitors for a standard period (three years) after the end of your employment with us. However, in Montana we have no competitors.
HOW TO APPLY
Please send cover letter and resume as plain text (NO ATTACHMENTS) to both of
the following emails: ssaroff@gmail.com AND ssaroff@remote-scan.com
All applications will be kept in strict confidence.