Founded in 2004,  RemoteScan Corporation is now the recognized world leader in networking software for scanners and imaging devices. RemoteScan's customers include the largest  medical and financial software solution providers, and include Allscripts, Cerner Corporation, NextGen Healthcare, Concentra Inc.,  Thomson Inc., Purkinje Inc., McKesson Corporation, the Federal Government and tens of thousands of companies located in over 120 countries. RemoteScan software is used by companies which have enterprise level networks, including hospitals, medical offices, banks, accounting firms, insurance agencies, government offices, universities and document management software providers. The company is located in Missoula, Montana. Visit the RemoteScan home page at www.remote-scan.com for more company and product information.

Software Installation Tech / Tech Team Member

This is a good, well paid job, which also offers a $1,000 finder fee reward paid to anyone who refers us a candidate that is hired ($500 finder fee paid after first 30 days of employment, another $500 paid after 3 months of employment).

$30,000 to $50,000 + benefits in a good, downtown Missoula location, with established software development company.

Details on how to apply are at end of this posting.
NO WALK INS! NO PHONE CALLS!

Software Installation Tech / Tech Team Member

The job requirements (listed in detail further down), include the ability to trouble shoot technical issues, work with programmers and other staff members, and be courteous and professional in your communication, both over the phone and through eMail.

BENEFITS

• Pay far above average Missoula wages for similar work.
• Flex Time: Work day starts between 7:00am and 9:00am. You can arrive anytime between 7:00am and 9:00am Monday through Friday.
• Great work environment at down-town location with laid back, easy to work with intelligent and eclectic co-workers.
• Paid Vacation time: After your first three months, you occur 8 hours a month vacation time, with a max accumulation of 80 hours a year. This means that you get two paid weeks off a year.
• Paid holidays: full pay on days off on all United States Legal Federal Holidays.
• Paid sick days: After your first three months, you occur 4 hours a month sick time, with a max accumulation of 40 hours a year.
• Lunch Break: Unpaid hour off for lunch. Lunch window: 11:00 to 2:00pm
  (Meaning you can leave for an hour anytime from 11:00 to 1:00pm)
• Participation in company 401K after one year of employment.

MINIMUM JOB REQUIREMENTS

• Must have four year college degree (can be in any field) or equivalent.
• Technical computer skills in network troubleshooting.
• Good phone skills.
• Good writing skills.
• Technical competence with Windows and Microsoft products.
• Must get along well with people.

ADDITIONAL SOUGHT AFTER SKILLS FOR THIS POSITION

• Experience or competence with Citrix.
• Experience or competence with Terminal Server.
• Experience or competence with php.
• Experience or competence with building web pages.
• Experience or competence with C, C++ and other programming languages.
• Experience or competence with device drivers (scanners and imaging devices).
• Foreign language (German, French, Dutch, Spanish, Japanese) fluency a big plus (as many of our customers are outside the U.S.

RESPONSOBILITES AND JOB DESCRIPTION
1. Answer technical support lines in downtown Missoula office.
2. Provide first level customer phone technical support.
3. Provide first level customer email and job ticket support.
4. Provide first level customer forum post support.
5. Provide customer support with set up and installation of RemoteScan software.
6. Add to and improve our product FAQ’s, forum posts, and support documentation.
7. Identify customers who need support renewal and refer to sales support staff.
8. Route technical issues according to level of complexity.
9. Work well with senior level technical support, including responding in a timely and professional way to all instructions, both written and verbal..
10. Help sales and marketing staff with pre sales technical explanations of product to help sell our products.
11. Evaluate license transfer requests and grant or deny license transfer requests based on established criteria.

Skills to demonstrate and acquire within the probation period (90 days from start date):
1. Learn all versions of Windows Terminal Services well enough to help support our customers who use RemoteScan with Terminal Services.
2. Learn all versions of Citrix well enough to help support our customers who use RemoteScan with Citrix.
3. Demonstrate ability to support installation of scanner drivers onto remote customers PCs and workstations.
4. Demonstrate full understanding of functionality of RemoteScan products..
5. Demonstrate full understanding of RemoteScan Web site tools, including tools used by customers and tools used by RemoteScan staff.
6. Demonstrate professional ability to support RemoteScan products, including support of installation, pre-sales technical support, and license transfer issues.
7. Demonstrate ability to work well with other RemoteScan staff, including technical, sales and marketing staff.

On going responsibilities (requirements for continued employment):
• Continually fulfill job requirements as described in your job description.
• Continually keep up to date with any additions and changes to our product line.
• Continually keep up to date with changes to Windows, Terminal Services, Citrix and any other platforms where our software is installed, to a level required to support and install our software.
• Continually help in the overall functioning of our offices and work environment.
• Continually help in maintaining or increasing our company revenue.
• Continually help to maintain the good name of our company, both locally and over the Internet.
• Continually keep good documentation for internal company use.
• Continually improve our product FAQ’s, forum posts, and installation instructions as posted on our web site and forums.
• Must keep all company information regarding trade secrets, revenue, customers and company operations confidential (information that is on public web site is non-confidential, all other RemoteScan information is highly confidential and is not to be shared with anyone).
• Must keep all company logins and passwords confidential.
• Must never remove company physical property from company offices.
• Must never take or remove (either by electronically copying, emailing, posting, printing, etc.) any company intellectual property (source code, database data, internal correspondence or memos, etc.) from company offices or company computers or company servers or company databases.
• Must maintain an over-all good citizen standing. Because that our company prides itself with being part of the Missoula community, and because our world-wide customer base includes many security conscious customers, including government, financial, medical and military customers who have reasonable security concerns regarding anyone who might have access to computer code that is installed on their computers and networks, we require that each of our employees have and maintain a clean police and legal record, such as would be required of a public school teacher or a legal professional.

NDA (non-disclosure agreement): As is required by virtually all technology companies, you will be expected to sign a standard non-disclosure agreement before beginning employment. This will be an agreement that you will not share any of our trade secrets with anyone during your employment and for a standard time period (three years) past the end of your employment, and that you do not work in any capacity for any of our competitors for a standard period (three years) after the end of your employment with us. However, in Montana we have no competitors.

HOW TO APPLY
Please send cover letter and resume as plain text (NO ATTACHMENTS) to both of the following emails: ssaroff@gmail.com AND ssaroff@remote-scan.com
All applications will be kept in strict confidence.