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Terminal Server Installation Instructions & Citrix® Installation Insructions
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Since 2003, RemoteScan
has been the accepted standard in
hassle-free scanner connectivity.
RemoteScan Supports:

  • Scanners with EMR & EHR software.
  • Scanners with Freight and Transportation software.
  • Scanners with Financial and Accounting software.
  • Works with any document management system.
  • Works with all modern document scanners, and supports:
  •     Page Feeders.
  •     Card Scanners.
  •     Duplex Scanning.
  •     Slides/Transparencies.
  •     High capacity scanners.
  • Server 2008 with any TWAIN scanner.
  • All versions of RDP protocol.
  • All versions of ICA protocol.
  • Citrix® Scanning.
  • VMware®
  • Customizable Interfaces.
  • Automatic Installation.
  • Available in 6 Languages.
  • Automated Templates for scanning consistency.
  • Compressed Image Transfer.
  • Convert any scanner into a full-featured Network Scanner.
  • Customers in 120 Countries.

For Windows® operating system.


For Windows® operating system.

These are the instructions for the RemoteScan software which is installed onto the end user workstations.

(Note: in the setup program, and this document, this component is referred to as the 'Server' component, even though it is installed onto client machines).

See separate instructions for the RemoteScan software component which is installed onto the Terminal and Citrix Servers

Installation of RemoteScan Server (RemoteScan component which is installed onto workstations).
RemoteScan is provided as self extracting, self installing file (RemoteScanASP.exe). RemoteScanASP.exe contains both the Server and the Client software for RemoteScan. The Terminal Server/Citrix version of of RemoteScan allows you to use a scanner located on the local Workstation to scan directly into a Terminal Server or Citrix hosted application.

The first thing to do is to insure that the scanner is plugged into the workstation and that the most recent drivers from the scanner manufacturer's webpage have been installed. RemoteScan requires that the scanner have a supported TWAIN or WIA driver. Once you have the scanner drivers installed, go ahead and perform a test scan locally on the machine to insure that the scanner is connected and able to scan. Microsoft Word will work for testing scanning, or just about any imaging software can also acquire an image from a scanner. Once the scanner has been verified to be working and scanning locally, proceed to the RemoteScan Customer Login area and log in and download the installation file.

** If you are using a network scanner, please see the note at the bottom of the page.

After you have saved the installation file, RemoteScanASP.exe, to your hard drive, open it and run it. You do this either from the download dialog box (click run), or from your file browser (double click RemoteScanASP).

During the installation process you will be prompted with the following screen:

The RemoteScan Server Software is to be installed onto the workstation that has the scanner attached to it, where it "serves" the scanner to the Terminal Server environment. Insure that you are installing this software on the Workstation attached to the scanner, select "Server Software" option and then press the "next" button.

You will then be prompted whether you would like the RemoteScan installation application to update your Citrix client to allow scanning. The installation application attempts to auto detect whether you have the Citrix client installed or not and will check the checkbox accordingly. Verify that the selection is correct and make a change if need be. Of course, if you are not using Citrix, this checkbox should be left unchecked.

On the next few screens, specify where you would like RemoteScan installed and whether you would like the RemoteScan Server to startup after it has finished the installation process.

You will then be prompted on whether you would like RemoteScan to modify the Windows Firewall to allow RemoteScan to run.

If selected the installation file will attempt to make an entry in the Windows Firewall to allow the RemoteScan software to communicate over its designated ports. It is generally a good idea to go ahead and select this option.

The RemoteScan Installation process has now gathered enough information and will install RemoteScan. If you selected for it to start upon completion, then it will, else you will need to start the RemoteScan application manually. Since the first part of these instructions were to insure that a scanner was attached and working, RemoteScan should startup without any problems. If there are multiple scanners attached to the workstation, RemoteScan will ask you which one you would like to use. If everything started up correctly, you should see the RemoteScan icon running in the system tray like the image below:

The icon indicated by the red arrow is the RemoteScan Server icon and is where most interaction with the software will happen. By right clicking on the icon a menu will display showing various actions that can be performed. The key component is the selection of a TWAIN or WIA scanner, as one of those must be selected for the RemoteScan software to work.

The options selection also allows for various options to be set, though the default settings in there will work for most all situations.

Once a scanner is selected and the RemoteScan Server is running, everything should be ready to go on the Workstation side, and it is time to install the software on the Terminal or Citrix Server if it has not already been done.

Network Scanners: If you have a true IP based network scanner, you still will need a workstation to host and run the RemoteScan server software. This workstation will need TWAIN or WIA drivers installed for that scanner and be able to execute a local scan as described above. Be aware that there are some scanners that claim to be network scanners but in fact are not. These scanners typically will have the operator press a "scan" button and it will then copy the image to a shared network directory. These machines typically will not work, and the test is to see if you can install a scanner driver and then initiate the scan from some software on the local workstation and have the scanned image brought into the application that the scan was initiated from. Also, many all-in-one printer/scanner/copiers that are network printers are NOT network scanners, it is a different protocol and scanning will not work unless it is a true IP based network scanner as well.

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